Privacy Policy
Your trust matters. Here is how we handle your personal information with care and transparency.
Last updated: April 2026
At Heisei, we believe in the same principles that guide our products — simplicity, care, and intentionality. This policy explains what information we collect, how we use it, and the choices you have. We are committed to protecting your privacy and ensuring your data is handled responsibly.
Information We Collect
When you create an account or place an order, we collect your name, phone number, shipping address, and order details. This information is necessary to fulfill your orders and provide customer support.
We may also collect device information, browser type, and browsing patterns on our website to improve your experience. This data is collected through cookies and similar technologies.
How We Use Your Information
Your personal information is used to process and deliver orders, manage your account, communicate order updates, and provide customer support.
We may use your contact information to send you updates about new collections, promotions, or changes to our service. You can opt out of marketing communications at any time.
Data Protection
We implement industry-standard security measures to protect your personal information. All data transmission is encrypted using SSL/TLS protocols. Your password is stored in a hashed format and is never accessible in plain text.
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers (such as shipping partners) solely for the purpose of fulfilling your orders.
Cookies & Tracking
Our website uses essential cookies to maintain your session, remember your cart, and keep you logged in. These are necessary for the website to function properly.
We may use analytics cookies to understand how visitors interact with our website. This helps us improve the shopping experience. You can disable non-essential cookies through your browser settings.
Your Rights
You have the right to access, update, or delete your personal information at any time through your account settings. You may also request a complete copy of all data we hold about you.
If you wish to delete your account entirely, please contact our support team. We will process your request and remove your data within 30 days, except where retention is required by law.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Order records are kept for a minimum of 5 years for legal and tax compliance purposes.
If you close your account, we will delete or anonymize your personal data within 30 days, except for information we are required to retain by applicable law.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
For significant changes, we will notify you through your registered contact information or through a prominent notice on our website.
Questions?
If you have any questions about this privacy policy or how we handle your data, please don't hesitate to reach out.
Contact Us →